Security Center
Your privacy and security is our top priority
Did you know?
65%
increase
in data breaches from 2023 to 2024
64%
of financial organizations
experienced ransomware attacks in the last 12 months
92%
of malware
is delivered via email
Steps we take to protect you
- A dedicated cybersecurity team delivering comprehensive security around the clock
- 24/7, real-time monitoring for suspicious account activity
- Customized alerts for potential fraud through our mobile app, text, email or phone
- Responsible information collection and processing to ensure your personal and financial information is secure
If you feel your online security has been compromised, please call us at 800-346-5312
Tips to keep your banking experience safe
Enrolling in Mobile Access will help keep all your information in one place. Enabling push notifications on the app will ensure you receive important account notices and security alerts right when they occur.
Before entering your username and password, take a look at the browser address bar. Make sure you see www.bankoftexas.com accompanied by a lock icon. This will prevent anyone gaining access to your information.
Why should you keep your phone, computer and applications updated to the most recent version? Some of these updates can include bug fixes and security upgrades. Not updating your device can leave you vulnerable to hackers and scams.
Protect yourself from fraud
Bank of Texas takes fraud protection very seriously. Learn more about the ways you can keep your account safe including:
- Spotting phishing scams
- Stopping identity theft
- Staying safe when shopping online
- What to do if you think your information has been compromised
Security Center FAQs
In order to protect you and your financial information, you may be asked security questions from time to time. These questions provide an additional layer of security to help ensure your information is kept safe.
If you are presented a security question and do not remember the answer, you can use the "Need Help" link within the Mobile Access app to reset your security questions. If you are unable to reset your security questions using the “Need Help” link, you will need to contact ExpressBank for assistance, 800-346-5312 during business hours.
Two-factor authentication is a security feature that requires you to provide two forms of identification to access your account, such as a password and a verification code sent to your phone. It's an effective way to prevent unauthorized access to your account, so it's recommended that you use it.
Apple Touch ID and Android Fingerprint login is the ability for the iPhone, iPad or Android sensors to read your fingerprint and unlock your phone or Mobile Access app.
Face ID is the ability for the iPhone camera to capture an image of your face and unlock your iPhone or Mobile Access app.
To prevent your account from being hacked, create a strong password that includes a combination of letters, numbers, symbols, and avoid using the same password for multiple accounts. Also, be cautious when using public Wi-Fi networks and only access your bank account through secure, encrypted connections.
Why do I need to enter a verification code to log in?
Verification codes help to ensure your information is secure by protecting you from fraud. If our security tools detect unusual or abnormal patterns while logging in to your Online Banking account, we will send a verification code via SMS text to one of the phone numbers that you have on file. Verification codes, coupled with your password, could be required for account access provide an extra layer of protection.
Will I be asked to enter a verification code every time I log in?
No, this will only happen occasionally when we need to verify your identity using an extra layer of security. There are many factors that may require you to enter a verification code.
Why do I need an extra layer of protection?
Online fraud is becoming more advanced and complex. Adding an extra layer of security helps ensure your financial information is kept safe.
Can I access Online Access from multiple computers?
Yes, you can access Online Access from multiple computers. Logging on to your account from a new computer may require you to enter a verification code and confirm your identity.
How do I add a phone number to the list?
You can add or edit your phone numbers from the "Account Preferences" menu in Mobile Access, or by selecting "Change email and phone" from the account profile tab in Online Access.
Is banking over the Internet safe?
Yes. Our state-of-the-art technology encrypts data traveling between your computer and Bank of Texas, making it difficult for anyone to access your account information. We use SSL: Secure Sockets Layer, the most trusted method of securing Internet transactions today.
How is my financial data protected while I'm online?
We consider the security of your account and transaction information of top importance. Thus, we have implemented a comprehensive security system, which leverages the bank, Internet and your PC to maintain the privacy of your financial information.
What is encryption?
Through encryption, your data (everything from your account numbers to account balances) is converted into a series of unrecognizable numbers before they are exchanged over the Internet. We work with your Web browser to transform all your banking requests into encrypted strings of data, and then back again to the original requests.
What are the browser security requirements?
To meet our security requirements, your browser must support 128-bit encryption versions of IE 11 (Internet Explorer 11), Microsoft Edge, and the latest versions of Firefox, Chrome and Safari.
Is Online Access secure at Bank of Texas?
All information collected by or available on Online Access is protected through the use of the secure socket layer (SSL) protocol and 128-bit encryption.
What is SSL protocol and 128-bit encryption?
SSL is an encryption system that creates a secure environment for information that is passed between the customer's desktop and Bank of Texas. There are basically two types of encryption: High and Standard. The difference between these types of encryption is the strength of capability. A High (128-bit) encryption is exponentially more powerful than a Standard (40 or 56-bit) encryption. High or 128-bit encryption means there are a septillion possible keys that could fit into the lock that holds your account information, but only one that works for each time you bank online. We use the highest level of encryption (128-bit) to ensure your online transmissions are secure.
How do I know that my banking session is being protected by encryption?
Your browser will display a special symbol to confirm you're in a secure session when banking online. If you're using Netscape Navigator, a solid key (not broken) or closed lock icon will appear in the navigator toolbar of your browser window. If you're using Microsoft Internet Explorer, a lock icon will appear in the lower right corner of the browser window.
What can I do to keep my information secure?
You provide one of Online Access's most important safety features by protecting your online password making sure no one can see the password as you sign on to Online Access and select sign off before moving on to other websites.
If you notice any suspicious activity on your bank account, such as unauthorized charges or withdrawals, please call us at 800-346-5312. We can freeze your account, investigate the matter and take appropriate action to protect your funds.